The statements on this website have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.
Terms and condition: By entering your name and credit card information when prompeted during the checkout process, and by clicking the "Checkout" and "Pay" buttons in the shaopping cart, you expressly confirm that you are agreeing to the following. You authorized Lunada Biomedical to charge you for the order total and agree to the total due to Lunada Biomedical; You affirm that the name and personel information provided by you are true and correct; You declare that prior to completing the checkout process you have read, understand and accept Lunada Biomedical's Term & Condition as published on the purchased product's website.
When you receive your Trial, you will also receive a 20 day trial membership with AMBEREN. Your Trial officially begins on the day that your trial is shipped. If you enjoy your Trial and do not cancel your trial membership within 20 days from today, we will automatically enroll you in a monthly service and will charge your credit card. Your monthly service will continue automatically, each month with a new 30-day supply of AMBEREN for $39.99 until you cancel or pause your monthly service. Shipping will be free. Limit one trial per individual.
At any time during your monthly service, you may alter the products you receive by contacting AMBEREN customer care at 800-222-3304. You may also cancel your monthly service at any time without obligation, or pause a scheduled delivery before the products are shipped.
Lunada Biomedical will not collect any personally identifiable information from you (such as your name, address, telephone number or email address) unless you provide it to us voluntarily, for example, when you purchase one of our products, participate in a survey or enter one of our promotional contests. In some cases, we may collect information online about you that is non-personally identifiable. Examples of this type of information include the type of internet browser you are using, the type of computer operating system you are using and the domain name of the web site from which you linked to our website, promotion or advertisement.
We want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from Lunada Biomedical, you can unsubscribe by clicking the link provided in the email message or email us at WeCare@lunadabiomed.com to remove yourself. Please allow up to 10 days for us to process your request.
Please note, if you opt not to receive marketing emails from Lunada Biomedical, you may still receive “Transactional” email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.).
We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, to assist in preventing or deterring fraud, etc. We may share personally identifiable information with them solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.
If you use this site and create an account, you are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account with the use of your password.
Lunada Biomedical takes its responsibility very seriously to protect your personally identifiable information. We have implemented physical, electronic and managerial procedures designed to protect the integrity, security and appropriate use of the personally identifiable information. It is Lunada Biomedical’s policy not to retain personally identifiable information longer than required for its intended purpose. Given that unencrypted electronically transmitted data is not 100% secure, we make no warranties as to the security of any information that you submit electronically, the submission of which is done at your own risk. Lunada Biomedical is not responsible for the data collection and use practices of companies or organizations to which our websites may provide links.
If you do not want your personally identifiable information collected, please either: (i) follow the procedures, where available, indicated at the point of collection to “opt out” so that your personally identifiable information is not collected; or (ii) where an “opt out” is not offered, do not submit personally identifiable information to us. If you have submitted personally identifiable information and wish to withdraw your consent to its retention, use or disclosure, please contact us at WeCare@lunadabiomed.com. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
TO STOP RECEIVING MOBILE ALERTS & PROMOTIONAL TEXT MESSAGES from Lunada Biomedical, simply text “STOP” in response to any text message you receive from Lunada Biomedical, send an email to WeCare@lunadabiomed.com or call us at (800) 222-3304. Your number will be removed from our subscription list.
If you would like to access or correct your personally identifiable information, please write to: Lunada Biomedical, Attn: Customer Service Department, 6733 S. Sepulveda Blvd. Suite 115, Los Angeles, CA 90045. Some information may not be accessed in certain circumstances, for example, if it contains personally identifiable information of other persons or for legal reasons.
When you view one of our websites, promotions or online advertisements, we may store some information on your computer in the form of “cookies” or similar files. This information stored on your computer’s hard drive does not contain any personally identifiable information, but enables us to communicate more meaningfully with you. These cookies also enable you to use our websites more efficiently by storing your log-in information. With most internet browsers, you can erase cookies from your hard drive, block cookies or receive a warning before a cookie is stored on your computer. Please refer to your browser’s help screen or browser instructions to learn more about these functions.
The materials used and displayed on the Site, including, but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, names, logos, trademarks and service marks, except where noted, are the property of Lunada Biomedical and are protected by copyright, trademark and other laws. The compilation of all content on this site is the exclusive property of Company and is protected by United States and international copyright laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to reproduce, modify, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the express written permission of Lunada Biomedical.
When you visit the Site, purchase product from the Site, or send e-mails to us, you are communicating with us electronically, and in turn you consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Lunada Biomedical will use reasonable efforts to include accurate and up-to-date information on this Site, but makes no warranties or representations as to its accuracy.
The Site is provided on an “as is” basis without warranties of any kind, whether express or implied, including, but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by, and incapable of exclusion, restriction or modification under the laws applicable to this agreement. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
Neither Lunada Biomedical nor any of its subsidiaries, divisions, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Site.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Communications or materials transmitted to the Site via the Internet are subject to alteration or interception by third parties. Although Lunada Biomedical will treat your information as confidential, we cannot guarantee absolute confidentiality.
Lunada Biomedical is pleased to hear from its customers and welcomes your feedback regarding its products and the Site. If you choose to communicate with Lunada Biomedical, Lunada Biomedical may post your feedback of products, comments, suggestions, or other material, so long as the content of your submission is not unlawful, threatening, abusive, defamatory, invasive of privacy, obscene, inappropriately sexually explicit, fraudulent or otherwise deemed to be, in the sole discretion of Lunada Biomedical potentially objectionable to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your submission. Lunada Biomedical reserves the right (but not the obligation) to monitor, edit and remove any submission. By posting or sending us any submission, you grant Lunada Biomedical a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, publish, adapt, translate, create derivative works from, distribute, and display such submission throughout the world in any media. You also grant Lunada Biomedical the right to use the name you submit in connection with such submission. By posting or sending us a submission, you represent and warrant that you own or otherwise control all of the rights to the content in your submission, that the content you provide is true and accurate, and that use of the content in your submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify Lunada Biomedical against all claims and liabilities resulting from your submission. Lunada Biomedical does not take any responsibility and assumes no liability for any submission posted by you or any other person or entity.
The third party websites to which the Site links to are not under the control of Lunada Biomedical. Accordingly, Lunada Biomedical makes no representations concerning the accuracy, operation or content of those websites. Provision of the link is not an endorsement, authorization, sponsorship, or affiliation by Lunada Biomedical.
By using the Site you are agreeing to enter into an arbitration agreement with Lunada Biomedical regarding any disputes that may arise as a result of such use. Under this agreement, you and Lunada Biomedical agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration; and that any dispute between you and Lunada Biomedical, including disputes against any agent or affiliate, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction. You and Lunada Biomedical agree that the results of such arbitration shall be confidential, unless disclosure is required for enforcement purposes or for a judgment to be entered thereon. If disclosure of the results is required for enforcement purposes or for a judgment to be entered thereon, then disclosure shall be limited to only the information necessary to accomplish such purpose.
BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.
In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award generally the same relief that a court can award. Under the terms of this agreement, if an arbitration proceeding is initiated, the arbitration will be administered by the American Arbitration Association (“AAA”), and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 778-7879. If you initiate arbitration, Lunada Biomedical will promptly reimburse you for any standard filing fee which may have been required under AAA’s procedures once you have notified Lunada Biomedical in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration may be awarded attorneys’ fees, costs and reimbursement of filing fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person’s claims against Lunada Biomedical and may not preside over any kind of representative or class proceeding against Lunada Biomedical. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non severable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST LUNADA BIOMEDICAL IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Last updated : 02/10/2016
BY PURCHASING AND/OR USING THE PRODUCT YOU ARE AGREEING TO THESE TERMS & CONDITIONS AS DETAILED BELOW, INCLUDING, BUT NOT LIMITED TO, THE TERMS OF THE MONEY BACK GUARANTEE, THE ARBITRATION AGREEMENT AND THE CLASS ACTION WAIVER. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS & CONDITIONS AS PRESENTED HERE, PLEASE DO NOT ORDER, DO NOT PURCHASE AND/OR DO NOT USE LUNADA BIOMEDICAL PRODUCTS.
THESE TERMS & CONDITIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.
We are so confident in our product that it comes with a 60-day money back guarantee. That means that you have 60 days to try our product risk free. This money back guarantee only applies to purchases made directly from Lunada Biomedical via its 60-day money back guarantee special offer websites and telephone order phone lines* (individual order quantity limitations apply**), and does not apply to free promotional product or samples (free products and samples are yours to keep) or shipping and handling charges for orders placed in response to promotional offers for free product or samples. This money back guarantee applies to product purchased through Lunada Biomedical's monthly subscription service ("Subscribe & Save"), but is limited to product received by the customer in the most recent two (2) monthly shipments only. Attempts to apply this guarantee to product received in more than two (2) shipments will not be accepted and the refund will be limited to the two (2) most recent shipments. For the purposes of determining the date of purchase for product purchased through Lunada Biomedical's subscription service, the date of purchase is the date the customer's credit card was charged.
*For returns or refunds related to product purchased from third-party vendors, including retail locations, please see the seller's return and refund policies.
**Money Back Guarantee applies only to single orders of six (6) boxes or less.
Only one (1) refund per person/household will be processed.
Refund for the one-time purchase of a single individual package of product: within 75 days from the date of purchase request your refund of the purchase price and standard shipping and handling charges by calling us at (800) 222-3304 (Monday - Friday, 6:00 AM to 4:00 PM PST).
Refund for the purchase of product through our subscription service (continuous automatic monthly shipments): if for any reason you are not satisfied with the product, to receive a full refund of the two (2) most recent subscription related charges to your account, within 75 days from the date of purchase (the date your credit card associated with your program membership was charged) request to cancel your subscription and receive your refund by calling us at (800) 222-3304 (Monday - Friday, 6:00 AM to 4:00 PM PST). A refund will be issued to the credit card on file that is associated with your subscription program membership. Please note that a request for a refund will result in the cancellation of your membership in the subscription service for that product and all future automatic shipments of that product will cease.
Refund for the purchase of multiple packages of the same product purchased at the same time: if for any reason you are not satisfied with the product, to receive a full refund of the purchase price and shipping and handling charges (if applicable), simply return*** all unopened and undamaged, sealed and/or shrink-wrapped packages/bottles pursuant to the RETURN INSTRUCTIONS in the next paragraph postmarked by the 75th day from your date of purchase. Limitations apply if more than six (6) packages are purchased at one time.
***Pre-paid shipping labels will be provided (see details in next paragraph).
Please note that your return must be postmarked by the 75th day from your DATE OF PURCHASE in order to receive your full refund. Please allow up to three (3) weeks from the date we receive your return for processing. To request a pre-paid shipping label for your return, please contact Customer Service at (800) 222-3304 (Monday - Friday, 6:00 AM to 4:00 PM PST) and provide the agent with your purchase information and a valid email address (if you do not have access to a valid email address, additional arrangements will be made to provide you with a pre-paid shipping label, please speak with a customer service representative for more details). The pre-paid shipping label will be emailed to you as a PDF attachment. For efficient return and refund processing, please make sure to return the product within 10 days of receiving the label. Using the pre-paid shipping label, please ship your return via USPS to: PO Box 10452, Van Nuys, CA 91410 and include within the package your first and last name, address and order id# (located on front side of the sales receipt) for accurate and timely processing. Kindly package your return using the original packaging (recommended if available) or a sturdy box to ensure your return is not damaged in transit. We cannot be responsible for items that never reach our warehouse, or do not include customer information. If you intend to return late (postmarked after the 75th day from your date of purchase) or incomplete product, please call us at (800) 222-3304 Monday - Friday, 6:00 AM to 4:00 PM PST prior to sending the product to receive additional instructions. Shipping and handling refunds are limited to the standard delivery option of $7.99. Additional shipping costs for premium shipping options, shipping and handling fees related to free and promotional samples and product, and international shipping fees are not refundable.
|Shipping Options||Estimated Delivery Times|
|(not including processing time)|
|Standard||Up to 7 business days|
|Expedited||Up to 4 business days|
|Express||Up to 3 business days|
|InternationalFedeX||Up to 7 business days*|
|Canada Post (Canada orders only)||Up to 14 business days*|
|(*not including customs holds)|
Lunada Biomedical makes every effort to ensure customer orders are received in a timely fashion.
All Standard orders require up to 2 business days for processing. All Expedited and Express orders require 1 business day for processing. Business days are defined as Monday through Friday, excluding holidays. Please note, all delivery times are estimates and Lunada Biomedical is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.
Automatic monthly shipments to members of the subscription program are shipped via standard shipping and are processed on a recurring basis approximately every 30 or 60 days based on the date of enrollment in the program and program details. If free shipping is offered on automatic monthly shipments, it's limited to the U.S. standard shipping, however, customers may purchase another delivery method at the specified cost.
While Lunada Biomedical makes every effort to adhere to these guidelines, these Shipping Terms and Conditions are in no way a promise or guarantee of delivery time or shipping method. Most Express and Expedited couriers make deliveries Monday through Friday only; Lunada Biomedical does not offer weekend delivery. Lunada Biomedical is unable to provide estimates for International shipping times, and is not responsible for customs or other fees imposed by the destination country. Alaska and Hawaii orders are subject to surcharge of $4.99 on some shipping methods.
The "Subscribe & Save" subscription program is limited to U.S. orders only, including U.S. territories. Members who have enrolled in the subscription program have agreed to automatic monthly shipments of product from Lunada Biomedical and automatic charges for those shipments to a designated credit card that the customer has provided and that is linked to the customer's subscription program account. The customer's membership in the subscription program and the automatic monthly shipments and billing will continue uninterrupted until cancelled by the customer, or until terminated by Lunada Biomedical. The customer can cancel their membership in the subscription program and stop future shipments and charges at any time by calling Customer Care Monday - Friday, 6:00 AM to 4:00 PM PST at (800) 222-3304. There are no long-term commitments or minimum purchase requirements associated with the subscription program. The customer may also request that the shipping frequency be changed by calling Customer Care at (800) 222-3304. All requests to change will be accommodated when possible, however, limitations may apply. Lunada Biomedical may, in its sole discretion, terminate the customer's membership in the program at any time without notice.
Members who have enrolled in the subscription program by signing up to receive a free trial sample of product may cancel their membership and stop the first non-trial sample shipment of product at any time during the trial period by calling Customer Care at (800) 222-3304. The length of the trial period will vary depending on the offer the customer signed up for - customers should call Customer Care at (800) 222-3304 if they have any questions. If cancelled during the trial period the customer's credit card will not be charged (other than the initial shipping and handling charges related to the free trial sample, if applicable).
All customers who enroll in the subscription program will be required to provide Lunada Biomedical with a valid credit card number to keep on file linked to the customer's account.THE MONTHLY CHARGES FOR THE AUTOMATIC PRODUCT SHIPMENTS WILL BE CHARGED TO THE CUSTOMER'S ACCOUNT CREDIT CARD. THE PRODUCT SHIPMENTS WILL BE AUTOMATICALLY PROCESSED MONTHLY AND THE CUSTOMER'S CREDIT CARD WILL BE CHARGED AT THAT TIME. IF A CUSTOMER WISHES TO CANCEL THEIR PARTICIPATION IN THE SUBSCRIPTION PROGRAM AND STOP FUTURE SHIPMENTS OF PRODUCT THEY MAY DO SO AT ANY TIME BY CALLING CUSTOMER CARE AT (800) 222-3304. The customer is required to provide accurate and current billing and contact information to enroll in the subscription program. The customer is responsible for keeping this account related billing and contact information updated and current. Updates, such as billing or shipment address or credit card number or expiration date, can be made by calling Customer Care at (800) 222-3304. If the customer fails to update their billing information Lunada Biomedical reserves the right in its sole discretion to terminate the customer's subscription program membership and future shipments of product without notice.
Lunada Biomedical reserves the right in its sole discretion to terminate any subscription program account without notice, or to refuse to fulfill any unpaid order, or cancel and refund any paid order of product to any customer at any time.
By purchasing and/or using the product you are agreeing to enter into an arbitration agreement with Lunada Biomedical regarding any disputes that may arise as a result of such purchase and/or use. Under this agreement, you and Lunada Biomedical agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ("FAA"), and not by any state law concerning arbitration; and that any dispute between you and Lunada Biomedical, including disputes against any agent or affiliate, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction. You and Lunada Biomedical agree that the results of such arbitration shall be confidential, unless disclosure is required for enforcement purposes or for a judgment to be entered thereon. If disclosure of the results is required for enforcement purposes or for a judgment to be entered thereon, then disclosure shall be limited to only the information necessary to accomplish such purpose.BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.
In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award generally the same relief that a court can award. Under the terms of this agreement, if an arbitration proceeding is initiated, the arbitration will be administered by the American Arbitration Association ("AAA"), and conducted under AAA's Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 778-7879. If you initiate arbitration, Lunada Biomedical will promptly reimburse you for any standard filing fee which may have been required under AAA's procedures once you have notified Lunada Biomedical in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration may be awarded attorneys' fees, costs and reimbursement of filing fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person's claims against Lunada Biomedical and may not preside over any kind of representative or class proceeding against Lunada Biomedical. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void.YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST LUNADA BIOMEDICAL IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
This Arbitration Agreement and Class Action Waiver shall survive termination of this agreement and the termination of your Lunada Biomedical subscription program membership.
Last updated: 06/30/2017